Sutherland Lodge Surgery

Sutherland Lodge Surgery 2015-01-21 Person 4 5 0

I find it very easy to get an appointment with my GP. Either I phone first thing Monday morning or go on line where I can usually get an appointment for the following week. The reception and dispensary staff are very helpful and cheerful, which can't always be easy !

Sutherland Lodge Surgery 2015-01-13 Person 4 5 0

I am generally speaking satisfied with the service I receive from Sutherland Lodge Surgery. I know that the days of the 'Family Doctor' have passed but I do miss Dr Nylander as he was closely involved in my treatment at a traumatic time in my life and thus was fully aware of my case history. Since his departure I have seen a variety of doctors and I get the impression, rightly or wrongly, that I represent nothing much more than a monitor screen of information concerning my medication and blood test results - my history being buried in the depths of the system. This may of course be an injustice! A source of concern that might in fact lead to raised blood pressure (!) is the sometimes almost impossibility to find a parking space; I have no suggestions however as to how this issue could be tackled. Reception and other counter staff are the shop window of the practice and whilst it is impossible to smile and be happy (or at least appear so) all the time, there have been occasions when one is met with something far less cheerful. Okay, that's being a little picky.

Sutherland Lodge Surgery 2015-01-09 Person 4 5 0

The reception staff are very helpful and polite. The doctors age very good especially Dr Ramsay who takes great care of me with my multiple complex illnesses. She spends a great deal of time dealing and sorting out all my medical reports from the many hospitals I attend. The reception area needs a redesign. The waiting area is very cramped. There is a great big table there that needs removing as it is quite difficult to get in and out of the seats. That could go and the seats placed in lines. There could also be seats in lines on the other side of the reception too. The appointments system is very bad and it can take up to 3 weeks to get an appointment. Maybe another appointments on the day is needed as you do on Mondays.

Sutherland Lodge Surgery 2015-01-07 Person 4 5 0

I think more prominence should be given to the online booking system and repeat prescription service. I have told my friends about this service, but they were not aware before.

Sutherland Lodge Surgery 2015-01-05 Person 1 5 0

A appointment system is very poor ESP for people who work, as you are always told to phone at 8am on the day to try and get an appt. Ultimately it is a gamble as to whether you get an apt as they have all gone by the time you get through. It would be more useful to have more pre book able appts with Drs/nurses. The surgery is poorly laid out and so it is difficult to know where to wait.When you ask the receptionist for guidance they seem very annoyed that they have a been asked, as it probably happens many times throughout the day. Also when called to the consultation room the receptionist seem annoyed to inform you where to go. They tell you what room numberit is,this is not helpful when you don't know the surgery. Also this is also made more difficult if the waiting room is full and noisy. I have found some consultations very rushed and not very informative regarding my condition/complaint. Some clinicians seem more interested in the computer than having a face to face consultation.